Refund policy

Version 2026-10.

Within 7 days

If you paid for a plan and have not found it useful, ask for a refund within 7 days of payment and we will refund the amount paid, including GST, to the original payment method.

After that

Plans are for a fixed period and are not refunded after the first 7 days, except where the law requires it or where we failed to provide the service.

Failed or duplicate payments

If money left your account but your plan is not active, or you were charged twice, write to us with the payment reference. We check with the payment provider and fix or refund it, usually within a few working days.

How to ask

Email info@shivonix.com with the email on your account and the invoice number.